Managed IT services are perfect for SMBs looking to optimise their online environment without an in-house technical team. After all, you may run a business that only requires a few staff to achieve success, and therefore don’t need the help of a constant in-house support staff.
With this in mind, your business and its website can enjoy serious benefits from a third-party It solution provider. They can offer a full suite of apps, products and support services to ensure you, your team and website enjoy enhanced productivity, security, task management, uptime and more!
But to find the right managed IT service you must do your research and this includes asking your prospective vendor a few imperative questions about their service.
Here, we are going to provide you with a list of questions you should ask your potential vendor to ensure you find the best managed service provider Australia has to offer:
1.Do you offer round-the-clock support?
In the digital era there is no excuse for a vendor not to offer their clients round-the-clock technical support. After all, your website may cater to a global audience, and this means your website should receive technical support 24 hours a day, seven days a week to ensure that it is always running at full capacity.
Otherwise, you might find your website experiencing an unexpected problem at a high traffic time and with no one there to help you troubleshoot the issue. When inquiring about the vendor’s support hours you should also ask if they have a dedicated team who offer a rapid response time (in contrast to a slow response time as a result of outsourcing your call to a third-party team!).
2.What products do you have on offer?
The best managed IT provider will partner with some top quality product companies to ensure their clients’ online performance and success. They should have a suite of products that enhance performance, resource sharing, security, task management and more whilst allowing you and your team to work at full productivity.
They should have a working knowledge of these products and should be happy to discuss how they can optimise your online environment. Products like Anagram, HCIM Pulse, ICONN HRM, WorkShiftly and more should be on offer to help your business thrive!
3.Do you offer cloud backup & disaster recovery?
No Aussie business is safe from cyberattacks. And, whilst cyberattacks may be the most obvious threat to your online infrastructure, there is also the risk of human error, in-house data theft, natural disaster and more. Yes, it sounds grim, but it doesn’t have to be, especially if you have a team that offers cloud backups and disaster recovery.
Backups are extra data copies that will be located in an outsourced cloud location. They are essential if a cyberattack or other threat compromises your critical data as they can be easily retrieved and implemented in the event of an emergency.
Disaster recovery is the way in which your company gets its online infrastructure back up and running in the event of an emergency. Your vendor should be an expert in cloud backup and recovery and should be able to devise a tailor-made plan that is ideal for your website in the event of an emergency!
4.When can we get started?
Now that you know your chosen provider offers these three essentials, the only thing left to ask is, “when can we get started?” They shouldn’t dawdle, as you obviously want to get your exciting new online infrastructure up and running as soon as possible!
